Frequently Asked Questions (FAQ)
Do you have a retail location?
At this time we don’t have a retail location but pickups can be scheduled for the evening and weekends. Please place your order online and call 778-551-1539 to schedule a pickup time.
What do you mean by all-grain brewing?
There are two general categories of brewing that homebrewers use, all-grain and extract. A large portion of beginner kits use a malt extract to produce the wort. This method can create great beers but is limited in the styles that can be produced with it alone. All-grain is what your favorite brewery uses, and you have a much greater range of base and specialty malted grain that you can use to create a variety of styles.
What is BIAB?
BIAB or brew in a bag is a modified version of all-grain brewing that uses a bag to hold your grain for steeping, and bypasses the need for additional equipment like a mash tun. This is a great method for the beginner brewer to get the feel of all-grain brewing without the investment in additional equipment.
We package and ship all our 1 gallon kits and refills in plain kraft boxes to keep the cost as low as possible and to ensure that gift shipments remain a surprise. For all other items we may use any shipping box we have on hand.
Are there Nitrites in the Bacon Kit?
Yes. We do include a small amount of sodium nitrate for food safety purposes. This also contributes to the red/pink colour of the bacon.
How long do special order items take to ship?
Our special order items are all sourced in from relatively local markets and we can usually get the item within 5-7 business days. Our regular handling time applies after we receive the item.
Do you Ship Internationally?
We ship in our home country of Canada, the United States, and Internationally. All additional customs and brokerage charges are the responsibility of the buyer. For Canadian and US orders We charge in your local currency (Canadian Dollars for Canadian Orders and US Dollars for United States Orders).
What Currency do you List or Accept?
We currently sell to both Canada and the United States. Prices are listed in either Canadian dollars for orders being shipped within Canada and US dollars for orders shipping to the United States.
Do you have Free Shipping?
Orders over $100 will be shipped free of charge. With the exception of large equipment and bulk ingredients. Please contact us for shipping large quantities. Free shipping only applies to Canadian Provinces and Continental United States. Please contact us for a shipping rate outside these conditions.
How Does Flat Rate Shipping Work?
We have recently converted to a calculated shipping system that better integrates customer order tracking. Flat Rate shipping is no longer offered.
What is your Handling Time?
For most order will be shipped within 4-6 business days. Backorders will be shipped once the product is available. Please allow for extra time during the holiday season and for beer brewing kits. We assemble kits to order to ensure maximum freshness of the ingredients.
What is your return policy?
All unopened kits (the shipping box) can be returned for a full refund and exchanges will be offered to any product that gets damaged in shipping. However we can’t offer a refund on shipping or on bulk products at this time.